MOKASA
Demo store

Product tour · WhatsApp

Watch it sell on WhatsApp. Fifteen real moments, one number.

Mokasa answers, sells, books and gets paid on a business’s own WhatsApp number. Prices always come from the catalogue or a person.

Start the tour See the dashboard

Sample conversations. Businesses and people are fictional.

23:48 · Kitchen closed
Order taken while the owner sleeps
AI handling
Order MK-1042Paid
GH₵215
Paid with
MoMo via Paystack
Delivery
Apokobi, from 8am
Confirmed by
Payment webhook

01RestaurantAdwoa's Kitchen, Accra

The midnight order. Nobody had to wake up for it.

23:48. Kitchen closed, owner asleep. Mokasa takes the order and the payment, and it is waiting at 8am.

What Mokasa is doing

  1. Offers a pre-order instead of a dead end, using the shop’s opening hours.
  2. Sends the menu as a carousel. Names and prices come from the catalogue.
  3. Reads “make am 2” as a quantity and keeps a running basket in the chat.
  4. Opens a checkout Flow where the zone sets the fee. Paystack’s webhook, not the AI, marks it paid.

WhatsApp features used

CarouselReply buttonsFlow checkoutCTA URL buttonUtility template

The address stays free text. “Near the junction, blue gate” is a real Ghanaian address.

02FashionKente & Co, Osu

Manual MoMo. A person confirms it, never the AI.

No payment processor yet, just a MoMo number. Mokasa still runs the sale, and a screenshot is never treated as money.

What Mokasa is doing

  1. Shares the shop’s MoMo number with a unique reference, MK-2207.
  2. Gets the screenshot and says the team will confirm. It never says received.
  3. Puts the proof in the dashboard queue, next to the order and the amount.
  4. Sends the confirmation only after staff tap Confirm payment.

WhatsApp features used

Single product messageImage messageReactions

Why a person? Screenshots can be edited or reused. Only the shop’s own wallet is proof.

03ElectronicsSika Gadgets

Cash on delivery, decided by zone.

Same shop, same speaker, two customers. Accra can pay the rider. Kumasi pays first, because the parcel travels by bus.

What Mokasa is doing

  1. Asks where before promising anything about payment.
  2. Matches free text to a zone the owner set up.
  3. Offers only what that zone allows, with its fee and timing.
  4. Explains the no in one line and shows the full total first.

WhatsApp features used

Reply buttonsCTA URL button

Zone rules set by the owner

ZoneFeeArrivesPayment
AccraGH₵25Same dayCash on delivery
KumasiGH₵45Next dayPay first
Customer in Spintex, Accra
Customer in Adum, Kumasi

04GiftsBloom & Bow, Airport Residential

The undecided shopper. Two taps to three good options.

“I don’t know what to get” is where chats die. Mokasa asks two questions, then shows three picks, not the whole shop.

What Mokasa is doing

  1. Asks who it is for and the budget. One tap each.
  2. Filters the catalogue by tag and price, then picks three.
  3. Answers product questions from the owner’s notes on that item.
  4. If the notes do not say, it checks with the team. It never guesses.

WhatsApp features used

Reply buttonsCarouselSingle product message

05SalonGlow Studio Osu

Booked at 9pm. Deposit paid, reminder sent.

Service, day, time, deposit. Only free slots are offered, and the deposit stops no-shows.

What Mokasa is doing

  1. Sends services as a list. Price and duration come from settings.
  2. Opens a Flow with only free slots, worked out from hours and bookings.
  3. Holds the slot for 15 minutes while the deposit link is open.
  4. Reminds the day before, with Reschedule one tap away.

WhatsApp features used

List messageFlow slot pickerCTA URL buttonUtility template

The reminder falls outside WhatsApp’s 24 hour window, so it goes as an approved template.

06Event decorAdorn Events, Accra

Quote mode. The brief from the AI, the price from you.

Decor and catering have no price list. Mokasa gathers the brief, a person sets the price, and Mokasa sends it with a deposit link.

What Mokasa is doing

  1. Asks only what the business needs for a quote.
  2. Reads the brief back so nothing gets lost.
  3. Asked “roughly how much?”, it declines to guess.
  4. Staff price it in the dashboard. Mokasa delivers the quote.

WhatsApp features used

Reply buttonsFree text briefCTA URL button

The rules it never breaks

Three things Mokasa will not do. Not even at midnight.

01

Invent a price.

Every price comes from your catalogue or from a person on your team. Asked for a guess, it says no.

02

Confirm a manual payment.

A screenshot is not money. Your team checks the wallet and taps Confirm. Only then does the customer hear yes.

03

Argue with an upset customer.

Complaints, refunds and anything it is unsure about go to a person, on the same number.

07GroceriesFresh Basket Market, Dzorwulu

Reorder in two taps. Today’s prices, saved address.

Regulars should not shop from scratch. A greeting is enough to offer the last basket again.

What Mokasa is doing

  1. Knows the customer by number and loads the last order.
  2. Rebuilds the basket at today’s catalogue prices and says what changed.
  3. Sends a MoMo prompt to the saved number through Paystack.
  4. Confirms when the payment webhook arrives.

WhatsApp features used

Reply buttonsMoMo charge promptReactions

08RestaurantChop Life Kitchen, Lagos

A voice note in pidgin. Read back before anyone pays.

Many customers would rather talk than type. Mokasa transcribes, builds the basket and confirms it in text.

What Mokasa is doing

  1. Transcribes pidgin and mixed speech. The transcript stays on the order.
  2. Matches jollof with turkey and Chapman to catalogue items and prices.
  3. Reads it all back and waits for a yes. It never charges on a guess.
  4. Uses the shop’s own currency, naira here: ₦12,500 all in.

WhatsApp features used

Voice noteReply buttonsCTA URL button, NGN

09RestaurantAdwoa's Kitchen, Accra

Knowing when to hand over. A person, on the same number.

An upset customer needs a person. Mokasa apologises once, says who is coming, and steps aside.

What Mokasa is doing

  1. Spots a complaint. Refunds and goodwill are a human call.
  2. Names who is taking over, flags the chat and alerts staff.
  3. Goes quiet the moment Ama replies from her phone.
  4. Remembers the promise. Free delivery lands on the next order.

WhatsApp features used

Coexistence via 360dialogStaff reply from the appNeeds you flag

Ama replies in the WhatsApp Business app. With coexistence, the app and Mokasa share one number.

10For the ownerMokasa to Adwoa

The 7am summary. One message with what needs you.

Owners live in WhatsApp too. Each morning, one message: what sold, what got paid, what needs a person.

What Mokasa is doing

  1. Counts paid orders only. Unconfirmed MoMo is listed apart.
  2. Shows the sales made while the shop was closed.
  3. Lists chats that need a person, one line each.
  4. Flags payments to confirm, with the oldest wait time.

WhatsApp features used

Utility template, opt inCTA URL buttonReply buttons
Adwoa's own WhatsApp

11StorefrontAdwoa's Kitchen and Glow Studio Osu

From the store page straight into the chat.

The customer builds a basket on the store page and taps Order on WhatsApp. The message arrives written, with an order code.

What Mokasa is doing

  1. Reads the code K7Q2M and loads that exact basket.
  2. Re-checks every price and stock level before quoting a total.
  3. Asks only what is missing, usually where to deliver.
  4. Salons get Book on WhatsApp, straight to free times.

WhatsApp features used

Click to chat linkReply buttonsList messageCTA URL button

The code is only a pointer. If it is missing, the AI reads the item lines and confirms the basket.

Tapped "Order on WhatsApp" on the store page
Tapped "Book on WhatsApp" on a salon store

12Pre-orderKente & Co and Sweet Crumbs Bakery

Pre-orders, said plainly.

Not on the shelf yet? Mokasa says so before asking for money, then sends the balance link when the stock lands.

What Mokasa is doing

  1. Says pre-order and the ship date in the first reply.
  2. Takes a 50% deposit. Balance and delivery come on arrival.
  3. The owner taps Mark arrived. Each customer gets their own balance link.
  4. Bakeries run weekly batches. Late orders move to the next one, with the date.

WhatsApp features used

Single product messageCTA URL buttonUtility templateReply buttons
Product drop with a 50% deposit
Bakery batch, after the cut-off

13Day specialsAdwoa's Kitchen, Accra

Jollof days. Missed Tuesday? Friday is offered, with plates left.

Jollof is made on Tuesdays and Fridays, ordered by 5pm the day before. The customer asks on Tuesday morning. Mokasa says why it is too late and books Friday.

What Mokasa is doing

  1. Reads the ready days and the order-by rule from the product. It never guesses a date.
  2. Says why today is closed, then offers the next two ready days with plates left.
  3. Holds 3 of Friday's 40 plates while the payment link is open.
  4. The order carries its ready date, so the kitchen sees it under Friday.

WhatsApp features used

Reply buttonsCTA URL buttonUtility template

A date the rules did not produce is blocked before it is sent. No guessed dates.

14Sizes and coloursKente & Co, Kumasi

Which size? Only the missing choice, only what is in stock.

The customer names the product but not the colour or size. Mokasa asks one thing at a time, with a list, and never offers a colour that is sold out.

What Mokasa is doing

  1. Knows the smock top has two options: size and colour. Asks only for what is missing.
  2. Lists sizes with the price and stock of each mix. XL costs more, so it says so.
  3. Indigo is sold out in every size, so it is never offered. Asked directly, it says so plainly.
  4. The basket line stores the exact mix, M · Black, with its own stock code.

WhatsApp features used

Single product messageList messageReply buttons

Stock for each mix can come from Mokasa, a Google Sheet, Shopify, WooCommerce or Loyverse.

15BranchesGlow Studio, Osu and East Legon

Which branch? One number, two studios, the right stylist.

Both studios share one WhatsApp number. Mokasa asks which is closer, then books a stylist who works at that branch.

What Mokasa is doing

  1. The owner turned on "ask which branch is closest". The customer can switch at any time.
  2. Picks Osu, so only Osu services and Osu stylists are offered.
  3. Free times come from Akua's working hours, the 4 hours braids take and 15 minutes to get ready.
  4. The booking carries the branch, so it lands on the Osu calendar and alerts the Osu team.

WhatsApp features used

Reply buttonsFlow slot pickerCTA URL button

A business with a number per branch skips the question: the number they message decides the branch.

Behind every chat

Now see what the owner sees. Every chat, order and payment in one place.

Open the dashboard Back to overview